FAQ

Returns & Exchange

Yes, you can within 48 hours from receiving the sunglasses. As long as the sunglasses was not used, in the original condition without any scratches and with the receipt of payment.

Simply go to your nearest store to return it or exchange it. Exchange can be made with value equal or more than the sunglasses value and the difference in payment should be made in store.

Unfortunately, you cannot since the lenses will be fitted into the frame. If there was a mistake in the lenses from our side, you can simply go to the nearest store and check it. We will be more than happy to help you.

As long as the boxes are not opened, you go to the nearest store within 48 hours from receiving your order with the box and original receipt of payment to return it or exchange it.

Shipping

Your order for sunglasses & contact lenses will be shipped within 48 hours from our warehouse. As for the eyeglasses with prescription lenses, the duration will be longer depending on the type of lenses selected. For information about your order for eyeglasses, you will receive a mail about expected delivery date. If no mail was received, simply send us your order number and inquiry on the WhatsApp service, and we will be glad to help you.

Types of lenses

To make it easy on you, we provided three options, each option has a simple description. If you want to know more about the type of lenses before making the purchase, simply step on the (?) sign next to the lenses and read more about your option.

You can send us a message on WhatsApp and we will be happy to explain to you all what you need. If you want speak with an expert before placing the order, just drop a message with your phone number and inquiry on our WhatsApp service and a professional eyecare expert will call you and guide you for the best selection of your lenses.

Please place your contacts in the contact lenses solution, make sure that there is not dust on the contacts. If you still feel not comfortable, please visit the nearest store to ask for a help from our experts.  

Information

Simply visit the store locator tab to find out about our locations.

Just visit our page named (About Us) to find out more about Almaha Optical.