Return & Cancellation Policy

Return

  • Sunglasses:

You can return your sunglasses within 48 Hours from receiving your order.

To return it, the sunglasses must be:

  • Unused
  • With the original packaging
  • Without any scratches on the temples or lenses

To return it, please visit your nearest Almaha store with the sunglasses and the receipt of payment. Without the receipt, you cannot return it.

 

  • Eyeglasses:

You cannot return your eyeglasses since the lenses on the eyeglasses will be make and cut based on your prescription. If there is a mistake from our end in prescription or fitting, just go to your nearest store and we will be glad to help you.

 

  • Contact Lenses:

You can return your contact lenses within 48 Hours from receiving your order.

To return it, the contacts must be:

  • Unused
  • With the original packaging
  • Box Unopened

To return it, please visit your nearest Almaha store with the contacts and the receipt of payment. Without the receipt, we won’t be able to return it.

 

Cancelation of Order

If the order for sunglasses / contact lenses was not shipped, You can cancel your order by sending an email with a request to cancel the order mentioning your name and order number.

For Eyeglasses, please drop us an email first to inquire since lenses are cut based on your frame selection and prescription.